Frequently Asked Questions

Help & Support

You can order both from the website and our app. Add your delivery address to see which stores deliver to you, choose your order, and place your order.
Once your order is processed, the store owner begins preparing and packaging it. Once it's ready, one of our drivers will pick it up and bring it to you.
If you want to be super organized, you can order up to 5 days in advance with a scheduled order.

We personally take care of offering you a wide selection of stores in your area. This means you can find everything from the best Japanese restaurant to the tastiest ice cream shop, from pharmaceuticals to groceries.
You'll also find clothing stores, herbalists, jewelry stores, computer stores, and home goods stores.
We take a 360-degree look at what you might need every day. Wherever you want, whenever you want.

We deliver every day from morning to evening, and our stores have varying hours. Visit our homepage or app to see our hours and locations that meet your needs.

The minimum order may vary depending on the store you order from. It will be displayed at checkout before payment.

If you have a promotional code, you can enter it in the app or on the website at checkout. There's a dedicated section at the top to enter our discount codes.
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Sometimes, unexpected events can arise that are beyond our control. We always try to contact you when we understand there may be a delay, and our team always strives to deliver your order as quickly as possible.